Welcome to plesaro. Please review our shipping policy to understand how we process your orders and deliver your purchases securely and promptly.
1. Order Processing Time:
All orders are processed within 1-3 business days.
We do not process orders on weekends or holidays.
2. Address Requirements:
Please ensure that the address and postal code provided at checkout are accurate.
Incorrect or incomplete information may result in delivery delays.
3. Shipping Costs:
Shipping charges for your order will be calculated and displayed at checkout.
Free shipping options may be available for select orders and regions.
4. Shipping Regions:
Customers can select their shipping region at checkout to ensure accurate delivery.
We offer global shipping options; however, some restrictions may apply.
5. Delivery Time Frames:
Standard delivery times are estimated based on region and shipping option chosen.
Factors such as pandemic, weather, customs clearance, and remote locations may affect delivery times.
6. International Shipping:
International shipping options are available and calculated at checkout.
Customers are responsible for any customs duties and taxes applicable to their order.
7. Order Tracking:
Tracking information will be provided once your order has been dispatched.
Please allow some time for the tracking information to be updated.
8. Shipping Carriers:
We use a variety of trusted carriers to ensure your order is delivered promptly.
The carrier used may vary depending on your selected shipping option and region.
9. Delivery Delays:
Delays can occur due to unforeseen circumstances such as strikes, natural disasters, or transportation issues.
We will do our best to notify you of any significant delays.
10. Lost or Damaged Packages:
In the event of a lost or damaged package, please contact us with your order details.
We will work with you to resolve the issue promptly.
11. Return Shipping:
If a return is necessary, detailed instructions will be provided by our support team.
Shipping costs for returns may be the responsibility of the customer unless otherwise stated.
12. Shipping Policy Changes:
plesaro reserves the right to update this policy at any time.
Any changes will be posted on this page and are effective immediately.
13. Customer Service:
If you have any questions or concerns about our shipping policy, please contact us.
Our service email is [email protected].
14. Reshipping Charges:
If an order is returned to us due to incorrect address or unclaimed, reshipping charges may apply.
The additional shipping fee must be settled before the order can be dispatched again.
15. Gift Packaging:
Gift packaging options may be available for certain orders.
Please inquire during checkout for more details.